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BSI BS ISO 10004:2018

Quality management. Customer satisfaction. Guidelines for monitoring and measuring
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BSI BS ISO 10004:2018

Quality management. Customer satisfaction. Guidelines for monitoring and measuring

PUBLISH DATE 2018
PAGES 46
BSI BS ISO 10004:2018

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.

SDO BSI: British Standards Institution
Document Number ISO 10004
Publication Date July 19, 2018
Language en - English
Page Count 46
Revision Level
Supercedes
Committee SVS/0
Publish Date Document Id Type View
July 19, 2018 BS ISO 10004:2018 Revision
Jan. 31, 2013 BS ISO 10004:2012 Revision