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Application of statistical and related methods to new technology and product development process -- General principles and perspectives of quality function deployment (QFD)
ISO 16355 describes the quality function deployment (QFD) process, its purpose, users, and tools.
It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.
Users of this part of ISO 16355 will include all organization functions necessary to assure customer satisfaction, including:
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