Logo
Login Sign Up
Current Revision

BSI PD CEN/TR 16915:2015

Postal Services. Quality of service. Damage to postal items
Best Price Guarantee
Instant

$319.84

2-5 Days

$319.84

SAVE 10%

$575.71


Sub Total (1 Item(s))

$ 0.00

Estimated Shipping

$ 0.00

Total (Pre-Tax)

$ 0.00


View in Library
or
British Standards Institution Logo

BSI PD CEN/TR 16915:2015

Postal Services. Quality of service. Damage to postal items

PUBLISH DATE 2015
PAGES 24
BSI PD CEN/TR 16915:2015

This Technical Report is an extension as a guide to the European Standard EN 14012 with regard to damage of postal items.

EN 14012 recommends: The continual improvement of the overall quality of service is an objective of the complaint handling system, and using the information from the complaint handling process to improve the overall quality of service should be a permanent objective of any postal organization.

Complaint handling processes should allow analysis of complaint causes. However, it does not contain detailed guidelines to possible solutions.

Damages are a rare event and a standard for measurement proved not to be feasible.

This document contains a set of best practices dedicated to use by postal operators regardless of their size and users of postal services.

SDO BSI: British Standards Institution
Document Number CEN/TR 16915
Publication Date Nov. 30, 2015
Language en - English
Page Count
Revision Level
Supercedes
Committee SVS/11
Loading...

Failed to load document history.

Publish Date Document Id Type View