BSI PD CEN/TS 16880:2015

Current Revision
Service excellence. Creating outstanding customer experiences through service excellence

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BSI PD CEN/TS 16880:2015

Service excellence. Creating outstanding customer experiences through service excellence

PUBLISH DATE 2015
PAGES 34
BSI PD CEN/TS 16880:2015

This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight.

It does not focus on the provision of basic customer service which organizations should already have in place.

This document applies to all organizations delivering services, such as:

  • commercial organizations,
  • public services, and
  • not-for-profit organizations.
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