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Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Exemplar for maturity assessment
This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization’s maturity level for an ITES-BPO service provider.
This document:
uses the set of indicators for process performance and process capability;
helps to collect the objective evidence that enables an assessor to determine the process ratings;
helps to assess the result of the process capability level;
serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;
is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;
supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
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