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BSI PD ISO/IEC TS 33054:2020

Information technology. Process assessment. Process reference model for service management
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BSI PD ISO/IEC TS 33054:2020

Information technology. Process assessment. Process reference model for service management

PUBLISH DATE 2020
PAGES 82
BSI PD ISO/IEC TS 33054:2020

This document defines a process reference model for the domain of service management.

The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.

The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).

SDO BSI: British Standards Institution
Document Number ISO/IEC TS 33054
Publication Date June 9, 2020
Language en - English
Page Count
Revision Level
Supercedes
Committee IST/15
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