CSA ISO/IEC 20000-10:19 (R2024)

Current Revision

Information technology — Service management — Part 10: Concepts and vocabulary (Adopted ISO/IEC 20000-10:2018, first edition, 2018-09)

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CSA ISO/IEC 20000-10:19 (R2024)

Name: CSA ISO/IEC 20000-10:19 (R2024) – Information technology — Service management — Part 10: Concepts and vocabulary (Adopted ISO/IEC 20000-10:2018, first edition, 2018-09)
Brand: Canadian Standards Association
SKU: CSA ISO/IEC 20000-10:19 (R2024)
Price: 150.00 USD
Availability: InStock

Information technology — Service management — Part 10: Concepts and vocabulary (Adopted ISO/IEC 20000-10:2018, first edition, 2018-09)

PUBLISH DATE 2019

PAGES 48

Information technology — Service management — Part 10: Concepts and vocabulary (Adopted ISO/IEC 20000-10:2018, first edition, 2018-09)

Scope

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly. This document can be used by

organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts)
organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal
organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards
practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts)