ISO/TS 10020:2022

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Quality management systems - Organizational change management - Processes

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ISO/TS 10020:2022

Quality management systems - Organizational change management - Processes

PUBLISH DATE 2022
ISO/TS 10020:2022

This document specifies processes that can be used to govern, manage and implement organizational change management (OCM) for organizations, projects or smaller activities.

It comprises generic process descriptions that describe the OCM processes. Supporting diagrams describing the processes are also provided.

This document is applicable, but not limited, to:

  • change sponsors,
  • change agents,
  • change team members, and
  • project managers, particularly those responsible for governing, managing and implementing organizational change.
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