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ISO/TS 8000-65:2020

Data quality - Part 65: Data quality management: Process measurement questionnaire
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ISO/TS 8000-65:2020

Data quality - Part 65: Data quality management: Process measurement questionnaire

PUBLISH DATE 2020
ISO/TS 8000-65:2020

This document specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000‑61.

NOTE 1: This questionnaire is applicable to all types of business process, technology, information system, data and data processing. This questionnaire can be used as part of a continuous improvement process.

The following are within the scope of this document:

  • guiding principles for generating questions from the process outcomes specified by ISO 8000‑61;
  • one or more questions for each outcome of every process in ISO 8000‑61;
  • a measurement method based on a simple indicator and measurement scale for each question;
  • guidance on how to present the results generated by the questionnaire.

NOTE 2: The questions and corresponding indicators in this document conform to the requirements of ISO 8000‑63.

The following is outside the scope of this document:

  • defining how the questions relate to models of organizational process maturity.

NOTE 3: Such models define an overall scale by which to understand the degree to which an organization is performing effectively and efficiently.

EXAMPLE: ISO 8000‑62 and ISO 8000‑64 [1] specify how to use maturity models with ISO 8000‑61.

[1] Under preparation.

SDO ISO: International Organization for Standardization
Document Number ISO/TS 8000
Publication Date June 1, 2020
Language en - English
Page Count
Revision Level
Supercedes
Committee ISO/TC 184/SC 4
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