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Applications of statistical and related methods to new technology and product development process - Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
ISO 16355-2:2017 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.
NOTE: It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.
Users of this document include all organization functions necessary to assure customer satisfaction, including:
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