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ISO 16355-5:2017

Applications of statistical and related methods to new technology and product development process - Part 5: Solution strategy
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ISO 16355-5:2017

Applications of statistical and related methods to new technology and product development process - Part 5: Solution strategy

PUBLISH DATE 2017
ISO 16355-5:2017

ISO 16355-5:2017 describes the process of developing a solution strategy for new products.

Since organizations can address their new product development process by a customer-driven or a technology-driven set of solutions, this document explains both alternatives.

It provides recommendations on the use of the applicable tools and methods, offering guidance on:

  • Translating the voice of the customer (VOC) and voice of the stakeholder (VOS) into product, service, information, and process attributes,
  • Transferring the priorities of the customer and stakeholder needs into priorities for these attributes, and then
  • Developing technology, cost, and reliability plans for attributes.

Users of this document include all organization functions necessary to ensure customer satisfaction, including:

  • Business planning,
  • Marketing,
  • Sales,
  • Research and development (R&D),
  • Engineering,
  • Information technology (IT),
  • Manufacturing,
  • Procurement,
  • Quality,
  • Production,
  • Service,
  • Packaging and logistics,
  • Support,
  • Testing,
  • Regulatory,
  • And other phases in hardware, software, service, and system organizations.
SDO ISO: International Organization for Standardization
Document Number ISO 16355
Publication Date Feb. 1, 2017
Language en - English
Page Count
Revision Level
Supercedes
Committee ISO/TC 69/SC 8
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