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ISO 32112:2025

Transaction assurance in E-commerce - Relevant factors of evaluation and selection of indicators
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This document provides the description of relevant factors for evaluating E-commerce transactions, which can help in identifying indicators, evaluation toolkits and an approach for selection of indicators.

This document focuses on *E-commerce transaction assurance* by providing the relevant factors of evaluations including:

  • quality of E-commerce transaction platforms and sites,
  • quality of E-commerce transaction services,
  • local external environments for E-commerce transactions, and
  • sustainability of E-commerce transactions.

This document also explains the way to set up a set of *E-commerce transaction evaluation indicators* that enables monitoring and improvement of the quality of E-commerce transactions.

SDO ISO: International Organization for Standardization
Document Number ISO 32112
Publication Date Jan. 1, 2025
Language en - English
Page Count 28
Revision Level
Supercedes
Committee ISO/TC 321
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