Transaction assurance in E-commerce - Guidance for offering online dispute resolution services
This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.
NOTEÂ Â Â Â Â Â Â Â Â Â Â This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.
| SDO | ISO: International Organization for Standardization |
| Document Number | ISO 32122 |
| Publication Date | Jan. 1, 2025 |
| Language | en - English |
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| Supercedes | |
| Committee | ISO/TC 321 |