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ISO 32122:2025

Transaction assurance in E-commerce - Guidance for offering online dispute resolution services
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ISO 32122:2025

Transaction assurance in E-commerce - Guidance for offering online dispute resolution services

PUBLISH DATE 2025
ISO 32122:2025

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.

NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

SDO ISO: International Organization for Standardization
Document Number ISO 32122
Publication Date Jan. 1, 2025
Language en - English
Page Count 22
Revision Level
Supercedes
Committee ISO/TC 321
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