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ISO/IEC TR 30105-7:2019

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 7: Exemplar for maturity assessment
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ISO/IEC TR 30105-7:2019

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 7: Exemplar for maturity assessment

PUBLISH DATE 2019
ISO/IEC TR 30105-7:2019

This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider.

This document:

  • uses the set of indicators for process performance and process capability;
  • helps to collect the objective evidence that enables an assessor to determine the process ratings;
  • helps to assess the result of the process capability level;
  • serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;
  • is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;
  • supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
SDO ISO: International Organization for Standardization
Document Number ISO/IEC 30105
Publication Date Oct. 1, 2019
Language en - English
Page Count
Revision Level
Supercedes
Committee ISO/IEC JTC 1/SC 40
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