+1 888 608-7511
Need help finding a standard?
Help Desk
Information technology - Process assessment - Process reference model for service management
This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at:
who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).
Failed to load document history.
| Publish Date | Document Id | Type | View |
|---|