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ISO/IEC TS 33054:2020

Information technology - Process assessment - Process reference model for service management
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ISO/IEC TS 33054:2020

Information technology - Process assessment - Process reference model for service management

PUBLISH DATE 2020
ISO/IEC TS 33054:2020

This document defines a process reference model for the domain of service management.

The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.

The process reference model in this document is directed at:

  • assessment sponsors
  • competent assessors

who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).

SDO ISO: International Organization for Standardization
Document Number ISO/IEC 33054
Publication Date June 1, 2020
Language en - English
Page Count
Revision Level
Supercedes
Committee ISO/IEC JTC 1/SC 7
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