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Monitoring and Alarm Receiving Centre
This document specifies the minimum requirements for monitoring, receiving and processing of alarm messages generated by alarm systems taking place as a part of the total fire, safety and security solution.
For the purpose of this document, the term “alarm” is used in the broad sense to include fault, status and other messages received from one or more of a range of safety and security alarm systems such as but not limited to fire detection and fire alarm systems, fixed firefighting systems, intrusion and hold-up alarm systems, access control systems, video surveillance systems, social alarms systems and combinations of such systems.
This document gives requirements for two categories of ARC, category I and category II. A category I ARC will be designed, constructed and operated to a higher standard with respect to construction, security and integrity than a category II ARC. The categorization is determined according to the type(s) of alarm messages handled.
Category I: ARCs handling messages from security applications:
Category II: ARC’s handling messages from non-security applications:
The requirements apply to ARC’s (whether established in single or multiple sites) monitoring and processing alarms generated by systems installed at other locations and also to ARC’s monitoring solely alarms from systems within their own site.
The document includes functional and specific requirements supporting the services of an ARC.
The document does NOT apply to:
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