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Information technology. Service management -- Concepts and vocabulary
This document describes the *core concepts* of **ISO/IEC 20000 (all parts)**, identifying how the different parts support **ISO/IEC 20000‑1:2018** as well as the relationships between **ISO/IEC 20000‑1** and other International Standards and Technical Reports.
This document also includes the terminology used in all parts of **ISO/IEC 20000**, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
organizations seeking to understand the terms and definitions to support the use of **ISO/IEC 20000 (all parts)**;
organizations looking for guidance on how to use the different parts of **ISO/IEC 20000** to achieve their goal;
organizations that wish to understand how **ISO/IEC 20000 (all parts)** can be used in combination with other International Standards;
practitioners, auditors and other parties who wish to gain an understanding of **ISO/IEC 20000 (all parts)**.
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