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This Document Has Been Superseded
A newer publication replaces it: BSI BS ISO/IEC 20000-10
Information technology. Service management -- Concepts and terminology
ISO/IEC 20000 describes the core concepts of ISO/IEC 20000 , identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports.
This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000 , so that organisations and individuals can interpret the concepts correctly.
This part of ISO/IEC 20000 is for:
service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,
service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and
practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000 .
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