Information technology. Service management -- Concepts and terminology
This part of ISO/IEC 20000 describes the core concepts of ISO/IEC 20000 , identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000 , so that organisations and individuals can interpret the concepts correctly.
This part of ISO/IECÂ 20000 is for
service providers considering using any part of ISO/IECÂ 20000 and looking for guidance on how to use the different parts of ISO/IECÂ 20000 to achieve their goal,
service providers that wish to understand how ISO/IECÂ 20000 can be used in combination with other International Standards, and
practitioners, auditors, and other parties who wish to gain an understanding of ISO/IECÂ 20000 .
| SDO | BSI: British Standards Institution |
| Document Number | ISO/IEC TR 20000-10 |
| Publication Date | Nov. 30, 2015 |
| Language | en - English |
| Page Count | 38 |
| Revision Level | |
| Supercedes | |
| Committee | IST/60/2 |