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BSI BS ISO 16355-3:2019

Applications of statistical and related methods to new technology and product development process -- Quantitative approaches for the acquisition of voice of customer and voice of stakeholder
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BSI BS ISO 16355-3:2019

Applications of statistical and related methods to new technology and product development process -- Quantitative approaches for the acquisition of voice of customer and voice of stakeholder

PUBLISH DATE 2019
PAGES 54
BSI BS ISO 16355-3:2019

This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

SDO BSI: British Standards Institution
Document Number ISO 16355-3
Publication Date Feb. 1, 2019
Language en - English
Page Count 54
Revision Level
Supercedes
Committee MS/6
Publish Date Document Id Type View
Oct. 7, 2025 BS ISO 16355-3:2025 Revision
Feb. 1, 2019 BS ISO 16355-3:2019 Revision