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BSI PD ISO/IEC TR 20000-5:2013

Information technology. Service management -- Exemplar implementation plan for ISO/IEC 20000-1
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BSI PD ISO/IEC TR 20000-5:2013

Information technology. Service management -- Exemplar implementation plan for ISO/IEC 20000-1

PUBLISH DATE 2013
PAGES 52
BSI PD ISO/IEC TR 20000-5:2013

This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011. This part of ISO/IEC 20000 illustrates a generic, three-phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.

This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.

SDO BSI: British Standards Institution
Document Number ISO/IEC TR 20000-5
Publication Date Nov. 30, 2013
Language en - English
Page Count 52
Revision Level
Supercedes
Committee IST/60
Publish Date Document Id Type View
Nov. 30, 2013 PD ISO/IEC TR 20000-5:2013 Revision
May 31, 2010 PD ISO/IEC TR 20000-5:2010 Revision