Information technology. Service management -- Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013
This document provides guidance on the integrated implementation of a service management system (SMS) as specified in ISO/IECÂ 20000-1 with a quality management system (QMS) as specified in ISOÂ 9001 and an information security management system (ISMS) as specified in ISO/IECÂ 27001. It is aimed at those organizations that are intending to either:
implement ISOÂ 9001 when ISO/IECÂ 20000-1 is already implemented, or vice versa;
implement ISO/IECÂ 27001 when ISO/IECÂ 20000-1 is already implemented, or vice versa;
implement both ISOÂ 9001 and ISO/IECÂ 20000-1 together, or implement both ISO/IECÂ 27001 and ISO/IECÂ 20000-1 together;
implement ISO/IECÂ 20000-1 , ISOÂ 9001 and ISO/IECÂ 27001 together; or
integrate existing management systems based on ISO/IECÂ 20000-1 , ISOÂ 9001 and ISO/IECÂ 27001 .
In practice, an SMS, QMS or ISMS can also be integrated with other management system standards (MSS), such as ISOÂ 22301 or ISOÂ 55001.
Clause 4 provides an introduction to ISO/IEC 20000-1, the HLS of MSS specified in ISO/IEC Directives Part 1 and considerations for the integration of an MSS.
Clause 5 provides an introduction to ISO 9001, commonalities and differences with ISO/IEC 20000-1 and considerations for the integration of an SMS with a QMS.
Clause 6 provides an introduction to ISO/IEC 27001, commonalities and differences with ISO/IEC 20000-1 and considerations for the integration of an SMS with an ISMS.
Clause 7 looks at considerations for the integration of an SMS, a QMS, and an ISMS.
This document also provides correlation information for the terms and definitions of ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001 in Annex A. Correlation of the clauses of ISO/IEC 20000-1 with ISO 9001 is shown in Annex B. Correlation of the clauses of ISO/IEC 20000-1 with ISO/IEC 27001 is shown in Annex C.
| SDO | BSI: British Standards Institution |
| Document Number | ISO/IEC TR 20000-7 |
| Publication Date | July 22, 2019 |
| Language | en - English |
| Page Count | 66 |
| Revision Level | |
| Supercedes | |
| Committee | IST/60/2 |