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BSI BS ISO/IEC 20000-10:2018

Information technology. Service management -- Concepts and vocabulary
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BSI BS ISO/IEC 20000-10:2018

Information technology. Service management -- Concepts and vocabulary

PUBLISH DATE 2018
PAGES 38
BSI BS ISO/IEC 20000-10:2018

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000‑1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

  1. organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);

  2. organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

  3. organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;

  4. practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

SDO BSI: British Standards Institution
Document Number ISO/IEC 20000-10
Publication Date Sept. 18, 2018
Language en - English
Page Count 38
Revision Level
Supercedes
Committee IST/60/2
Publish Date Document Id Type View
Sept. 18, 2018 BS ISO/IEC 20000-10:2018 Revision