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BSI PD ISO/IEC TR 30105-7:2019

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Exemplar for maturity assessment
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BSI PD ISO/IEC TR 30105-7:2019

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Exemplar for maturity assessment

PUBLISH DATE 2019
PAGES 32
BSI PD ISO/IEC TR 30105-7:2019

This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization’s maturity level for an ITES-BPO service provider.

This document:

  • uses the set of indicators for process performance and process capability;

  • helps to collect the objective evidence that enables an assessor to determine the process ratings;

  • helps to assess the result of the process capability level;

  • serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;

  • is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;

  • supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

SDO BSI: British Standards Institution
Document Number ISO/IEC TR 30105-7
Publication Date Nov. 13, 2019
Language en - English
Page Count 32
Revision Level
Supercedes
Committee IST/60/3
Publish Date Document Id Type View
Nov. 13, 2019 PD ISO/IEC TR 30105-7:2019 Revision