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BSI PD ISO/IEC TR 20000-10:2015

Information technology. Service management -- Concepts and terminology
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BSI PD ISO/IEC TR 20000-10:2015

Information technology. Service management -- Concepts and terminology

PUBLISH DATE 2015
PAGES 38
BSI PD ISO/IEC TR 20000-10:2015

This part of ISO/IEC 20000 describes the core concepts of ISO/IEC 20000 , identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000 , so that organisations and individuals can interpret the concepts correctly.

This part of ISO/IEC 20000 is for

  1. service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,

  2. service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and

  3. practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000 .

SDO BSI: British Standards Institution
Document Number ISO/IEC TR 20000-10
Publication Date Nov. 30, 2015
Language en - English
Page Count 38
Revision Level
Supercedes
Committee IST/60/2
Publish Date Document Id Type View
Nov. 30, 2015 PD ISO/IEC TR 20000-10:2015 Revision
Nov. 30, 2013 PD ISO/IEC TR 20000-10:2013 Revision