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ISO/TS 19387:2025

Service excellence - Maturity model
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ISO/TS 19387:2025

Service excellence - Maturity model

PUBLISH DATE 2025
ISO/TS 19387:2025

This document establishes principles for and gives guidance on using a service excellence maturity model (SEMM).

This document is applicable to all organizations delivering services, such as commercial organizations, manufacturing companies, public services and not-for-profit organizations. In accordance with ISO 23592, it can help organizations to determine their own maturity level with regard to service excellence. It also offers guidance for future improvements and can be used for internal and external audits.

An organization can decide for itself whether the whole service excellence model with its four dimensions and nine elements or only selected dimensions and elements are assessed and improved.

SDO ISO: International Organization for Standardization
Document Number ISO/TS 19387
Publication Date Jan. 1, 2025
Language en - English
Page Count
Revision Level
Supercedes
Committee ISO/TC 312
Publish Date Document Id Type View
Jan. 1, 2025 ISO/TS 19387:2025 Revision